Frequently Asked Questions
Q: How do I know you have received my order?
A: you will receive a confirmation email.
any queries on an order can be made via email to
Q: How much do you charge for delivery?
A: Free Delivery.
Q: How long do I have to return something I don’t want?
A: If you are a customer in the UK or European economic area EEA, you have 14 day's to return the item from the date received.
keep evidence of purchase
re-pack in original packaging
keep evidence of return postage
If you receive faulty goods you may also have the right to return the item(s) to receive a replacement or refund.
remember please contact us first before returning so our team can investigate the problem.
Please do not use the item if faulty.
Q: What hours is your customer service team available?
A: We are available week days from 8.30am-6pm
Q: Do you refund delivery charge?
A: We usually refund you for what you have paid for the item but not for the delivery charge, unless your entire order is faulty or incorrect.